The 7 Indispensable Links to Twitter Success

Indispensable Links to Success

This is Chapter 56 of the forthcoming book, Trajectory.  It is the last chapter that will be made available prior to publication later this month.

Indispensable Links to Twitter Success

There are seven indispensable links between a desire for Twitter accomplishment and actually accomplishing unbridled successand the chain between them is only as strong as its weakest link.

As you begin any Twitter campaign, and as you work it daily, keep these seven ideas paramount in your mind.

  1. Tweet Substance, Not Sales:  The first and foremost link to Twitter Success is that you must tweet substance and not sales.  This one link – if weak – will guarantee failure.  More than any other mistake, the belief that you can tweet incessantly about your products and services without diminishing otherwise useful Twitter activity is wrong-minded and foolhardy.  There will be plenty of time for sales activity later when it is appropriate, but if you try to sell too early all your effort will be wasted.
  2. Tweet on Target:  If you follow the Trajectory Formula carefully, you will have a coherent strategy in place before you begin to tweet.  You will have assembled a Twitter following from your target market.  And you will know precisely what they want and need.  Now that you have done all these things right, the next link in the chain is to Tweet on Target.  Simply stated, this means that you will tweet an engaging combination of original articles — and the recommended articles of others – that target with precision the wants and needs you have previously identified.  In every case, remember that you are writing for them, not yourself. 
  3. Tweet Copiously:  Your tweets should be plentiful in number, full of thought and exuberant in expression.  You can’t do that in the limited space Twitter allows, so your tweets need to be signposts, directing your followers either to full articles you have written or similar articles written by others.  Forget Twitter’s genesis as a “what are you doing now” banality, and turn it into something much more.  By tweeting copiously, you will set your brand apart.
  4. Tweet Deferentially: Your followers deserve polite respect and courtesy.  The practical implication of tweeting deferentially is that, among other things, you must value their time and attention.  You must provide a quantity of useful information, without deluging their Twitter stream.  Since you are tweeting in large numbers, how do you avoid drowning their Twitter stream?  The answer is BufferApp.com; a website that schedule’s your Tweets throughout the day.  Tweeting deferentially has an added advantage.  By scheduling with care, you can accommodate different subsets of your market, in different countries worldwide; expand your activities to 24 hours per day; and maximize the return on your time investment.
  5. Tweet Consistently:  As will be discussed later in Chapter 65, consistency is perhaps the most important link in the chain of Twitter Success.  Presuming that you are following all of the elements of the Trajectory Formula, doing so inconsistently will minimize if not destroy your work.  Particularly during the period when you are building Critical Mass and Escape Velocity, you must be consistent.  Early in the campaign you will establish your daily routine – a routine your followers will come to expect – and you must maintain it.  Yes, that means working every day, at least for a period of sustained effort.  The mathematically precise upward trajectory we have discussed earlier is only possible if it is undergirded by consistency.
  6. Tweet Systematically:  At the beginning, when you are trying to remember the daily steps to take, building a Twitter following will seem arduous.  At times it will be frustrating and you will wonder if all the effort is worth it.  Just keep doing it — precisely the way I recommend — and soon it will become systematic.  That does not mean it will ever be mindless – everything you do from now on will be professional and painstaking – but it will require less intensity and mental energy than writing blog articles, for example, and completing your daily schedule will seem relaxing by comparison. 
  7. Tweet Tirelessly:  Finally, the last link in the chain of Twitter Success is that you must be tireless.  By this time, I have certainly warned you sufficiently that Social Media is simple, but it isn’t easy.  It is crucial to remember that all of this effort is building very significant value into your business.  Keep pushing yourself.  Never give up.  Every day in which you expend maximum effort, is one day less until you realize the comfort and security that tireless effort promises. 

 

Trajectory Chapter 1 – “The Perfect Trajectory”

Trajectory - Twitter EditionChapter 1 – The Perfect Trajectory

The Perfect Trajectory

Many years ago, I was invited by NASA to the launch of the Space Shuttle.

I stood mesmerized in the early morning Florida sunshine as the ground shook, the engines roared and the calm blue sky was filled with the amazing spectacle of the enormous vehicle as it rose into space along its perfect trajectory.

For the first few seconds after being released from the launch pad, it hung slowly in the air as if being held by an invisible hand.

And then at the precise moment, to the growing cheers of the awestruck crowd, it lifted majestically into the clouds, tilted slightly to the right and then finding its trajectory blasted into the future.

I was struck at that moment by the realization that hundreds of scientists, engineers and astronauts had spent countless hours planning, managing and executing this breathtaking event – and now with a colossal thrust of energy all their efforts were paying off.

Perfect trajectories are not accidental.  They require tremendous knowledge, painstaking effort and total commitment.  They require consummate professionalism, careful planning and years of hard work.  But when that magical moment occurs and the Shuttle blasts toward its orbit — it seems unstoppable.

 

From Space to Social Media

Trajectory is an uncommon word in business.  It normally suggests the surge of a missile as it rockets into orbit, the dramatic arc of a forward pass in the NFL, or the exciting upward mobility of your career path as you climb the ladder of success.

In this instance, Trajectory is the powerful upward momentum of Social Media when strategy, management and execution are joined in the perfect combination.

Trajectory is the predictable path to profitable results after a period of sustained effort.  It will start slowly, but when everything comes together it will seem unstoppable as well.

 

EntrepreneursWho is this Book Intended For?

The short answer is: Doers, practitioners and power users — especially overburdened entrepreneurs – who despite their daily stress believe as I do, that Twitter can have a major impact on their businesses. They know they should embrace Social Media, but have difficulty finding the time, the energy or the skills to make it happen.

Specifically, this book is intended for anyone who wants to know the secrets of Social Media success, particularly with Twitter — and anyone who wants to know how to achieve significant, sustainable and lasting results.

 

The Key to SuccessEntrepreneurs:  This Book is For You

If you are an entrepreneur, I am especially eager to help you.  You have chosen to be the vanguard of job creation and the financial backbone of the economy. You have invested your time, skills and resources in a dream and no one is paying your bills except you.

You have unique needs and specific wants, that as your fellow entrepreneur I fully understand.

You have no interest in theory — and you can’t afford the luxury of time required for getting up to speed. You have neither the stamina nor the inclination for trial and error. You can’t afford a Social Media Department, or even a Social Media assistant.

Finally, and most importantly, you want to know how one motivated individual, with the required professional aptitude, can do all of this alone without staff and without significant resources.

In short, it’s just you — but with the help of Trajectory you are enough.

 

Why Should You Listen to Me?

In decades of professional experience, I have been a corporate officer of a multibillon dollar corporation with a multimillion dollar marketing budget and an entrepreneur working 16 hours per day to maximize my business.

I am a professional strategist, manager and a specialist in effective and efficient execution — with over twenty years of successful online business under my belt.

When I began the Twitter campaign that forms the basis of this book, I made a conscious decision to do all of the work myself. That means everything — from website design to full Twitter implementation; from Tweeting dozens of times per day to writing 152 articles in the first year alone.

When I offer suggestions, they are proven ones. When I warn about mistakes, it’s only because I have made them myself.

I knew that to be credible in my argument that beleaguered entrepreneurs could face this task alone — I would need tangible, empirical data to prove my case. This book is my evidence.

I am willing, able and prepared to share my results with you, and I am enthusiastic about teaching you everything I know.

That’s why I have written this book. I have written it for you.

 

Why Twitter?Why Twitter?

Why should you invest your time and energy in building a Twitter following?

Since Trajectory is all about results, I’ll cut to the chase.

Twitter is becoming a hugely profitable way to do business.

Building a substantial, loyal and engaged Twitter following for your company is the key to immense financial gains in the future.

Don’t take my word for it, just consider for a moment where the smart money is going.   According to Adam Bain, Twitter’s director of revenue, Promoted Tweets that initially went on sale to big advertisers for $25,000 — are now selling for $125,000 per day.

That is a staggering financial result for a company, and a Social Media process, that was considered a foolish waste of time by most businesses just a few short years ago.

Bain pointed out in a recent interview that Twitter’s Promoted Accounts allow advertisers to pay per follower.

The going rate is $4 per follower.

He stated, “Paying $4 for a follower is a pittance because the ROI is insane. Because once they have a follower, they can keep marketing to that guy as many times as they want …”

Is it any wonder that successful brands like Toyota, Papa John’s Pizza, Nissan and JetBlue Airlines keep coming back for more?

There is even a pending court case in California that is valuing Twitter followers at $2.50 per month each.  With an engaged Twitter following of 70,000 individuals, that’s a company asset of $2.1 million.

You can easily do the math.

 

 Twitter for Business is Simple – But It Isn’t Easy

Like the game of chess — that can be learned in an afternoon but requires hard work and sustained effort for many years to master – Twitter usage for business is simple but it isn’t easy.   I mention this early, in case you may be under the impression that a quick read and a little effort will make this happen.  It won’t.  In fact, you will learn as you become familiar with the Trajectory Formula that you are about to undertake a challenge as difficult as it is important to your business success.

Don’t underestimate this challenge, or the valuable results its successful completion will ensure.  Be prepared for a sustained period of hard work.

 

Actual Twitter Trajectory

Twitter Results

The above graph represents my actual Twitter results over the first year of the campaign. I began with zero followers in April 2010, and by August 1, 2010 had 6,936 highly engaged Twitter followers. Over the next 12 months, over 52,000 individuals had chosen to follow me. The growth had been steady and predictable, and the purpose of this book is to explain precisely how I caused that to happen.

Current Twitter Trajectory

This same dramatic Twitter growth has continued to the present, passing the 65,000 follower benchmark in the first week of December, 2011.

This sustained and predictable growth is the essence – and the driving force — behind Trajectory.

 

Twitter is One Cog in the MachineA Cautionary Note about Twitter Followers

It is often said, and justifiably so, that simply amassing followers will not accomplish much. This statement is absolutely true. If Social Media success were that easy, there would be no point in writing this book and no point in purchasing it, for that matter. It would be a wasteful exercise for both of us.

Amassing a significant Twitter following is merely an important cog in a very complex machine.  It is the driving force – but not the final destination.

The balance of this book will explain in exhaustive detail how to turn this sustained effort into a financial triumph.

 

What Will You Learn by Reading Trajectory?

What will you learn?

Laura Fitton, one of the brightest Social Media personalities and thinkers working today, wrote an excellent book entitled Twitter for Dummies that dealt with the basics, and did so very well.

Trajectory, however, is not Twitter for Dummies

  1. Trajectory is an advanced approach to doing business with Twitter, beginning from a place that assumes you know most of the basics.
  2. Trajectory assumes that you – or someone you know — may have attempted to use Twitter for business purposes but with less than stellar results.
  3. For this reason, Trajectory starts where other books leave off:  A guaranteed sequence leading to results.
  4. Trajectory is not a path to experimentation, or testing, or theory – it is a path to whatever results you have determined to be strategically most important to your business.
As you read this book, you will learn:
  1. Strategy, tactics, management and execution.
  2. How to identify, locate and capture your audience.
  3. The importance of online influence and you will learn how to achieve it.
  4. How to become proficient in the use of appropriate software and external websites that will make your job easier and more efficient.
  5. How to become a world-class multitasker.
  6. How to engage your followers, maintain their interest and gradually move them toward a mutually beneficial business relationship.
  7. How to write blog articles that will be widely appreciated.
  8. How to sell — without really selling.
The E13 Social Media Strategy
  1. You will learn and apply the E13 Social Media Strategy to all of your business efforts.
  2. The E13 Strategy is a sophisticated process for transforming your business into a profitable and results-oriented Social Media powerhouse, not a company that merely dabbles in Social Media as an experiment.
  3. Properly implemented it will impact all aspects of your enterprise.
  4. It is a macro-level series of 13 concepts – a look down at your business from 30,000 feet – that provides an intelligent complement to all of the other components of Trajectory.
The Trajectory Formula
  1. You will learn and apply all of the elements of the Trajectory Formula — which will launch your Social Media business – making it a juggernaut within your industry.
The Launch Sequence
  1. You will learn to use the Launch Sequence to combine all of these new talents into a profitable whole.

 

Demonstrable Value

You will learn that the most significant and earliest Social Media outcome is demonstrable value.  It is value that you can see and feel; value you can quantify; value that will predictably turn into cash and ring the cash register — and before that — value that adds to the assets of the company.

Based upon a case being decided in the federal court in California, demonstrable value alone can improve your company assets by hundreds of thousands, if not millions of dollars.

In short, you will not simply amass a significant Twitter following — you will learn how to make it a mainstay of your online enterprise. You will learn that every hour you expend in building your Trajectory will pay off

You will learn to appreciate your followers and treat them with the dignity they deserve.

And you will learn how to absorb them into a well-tooled, interconnected mechanism that will prosper your business.

 

How Trajectory is Organized

The infographic below illustrates in detail how Trajectory is organized.

 

There are four major parts to Trajectory:

  1. The Launch SequenceThe Launch Sequence:  
    • An overview of the business implications that will arise as you make Social Media an integral part of your business.
    • Think of Launch Pad as the fundamental platform upon which all else will be based.
    • Why is Twitter the place to build your Social Media business?   Are there compelling reasons that might not be readily apparent?
    • What are the seven creative steps for building a new Twitter Strategy, and why are they crucial?
    • Why is it that Twitter has suffered from business neglect until recently, and what can we reasonably expect in the future?
  2.  The E13 Social Media Strategy:  
    • What is the E13 Social Media StrategyA combination of thirteen concepts, that when applied to everything you do will improve results.
    • Think of E13 as a checklist that you should apply against every new strategy, management approach and execution technique before it is formally put in place.
    • They are fine-tuning mechanisms that will improve profits, simplify scalability and encourage customer loyalty.
    • They will solidify your influence, expand your markets and help you compete.
    • Taken together, they will make an enormous difference in your business and greatly enhance your ability to run a lean, manageable and ultimately successful enterprise.
  3. What is the Trajectory FormulaThe Trajectory Formula:  
    • A precise combination of variables that when applied in order amplifies results.
    • Beginning with a comprehensive strategy, the formula requires a marketing discipline that concentrates on the wants and needs of the customer, builds a sizable Social Media following until critical mass is reached and explodes along a perfect trajectory toward sales and profits.
    • The Formula explains the proper design of your website and various Social Media outposts;
    • Explains the proper strategy and tactics for identifying, locating and accumulating highly targeted followers;
    • Explains how to development influence, how to multitask, how to forecast financial results and hot to achieve your company’s objectives;
    • Finally, the Formula will help you find answers to pivotal questions that can mean the difference between success and failure.
  4. The 8 Step Trajectory ProcessThe Trajectory Process:  
    • The Trajectory Process organizes everything you will learn in this book into a logical cycle, which may be repeated with predictable results.
    • There is a slightly different trajectory for each market, that you must determine in advance and then adhere to.  This is where you will be warned about some of the management pitfalls you should avoid.
    • Amorphous Marketing will identify important markets that might not be readily apparent.  You will learn the importance of brain mapping as a tool to choose among them. Innovators have had an impact on all burgeoning businesses.  This is where you will meet them.  The role of women in the world economy will be highlighted.
    • Critical Mass will differ from market-to-market, but in every case will be necessary to achieve Escape Velocity.  The Process will tell you when.
    • Trajectory Selling will provide you with step-by-step instructions on how to make Twitter the most valuable marketing component of your business.
    • The Process will keep you abreast of new technology and thought leadership in your industry.
    • And most importantly, if you follow the process you will achieve results.

Trajectory is Much More than a Book about Twitter

The crucial message I wish to convey at the beginning is that Trajectory is much more than a book about Twitter.  It is a compilation of everything you need to know to run a successful Social Media enterprise.  It is not a book of suggestions – it is a book overflowing with battle-tested, winning approaches – and with empirical evidence to back them up.  It is not centered on theory, but rather on predictable, measurable and profitable results.

What’s In It for You?

If you are looking for a Social Media get-rich-quick scheme, however, you have come to the wrong place.   If anything, this is a get-rich-slow formula.  But if you are willing to commit to a period of sustained effort, this book will show you exactly how to build an engaged Twitter following of 65,000 followers and more which will be the most significant asset in your business for many years to come. This is an immense asset that cannot be bought, only earned.

The Take-Aways

As noted above, Trajectory is a continuous process of eight steps.  As each step is described in this book, I hope to accomplish the following:

  1. Twitter – To provide you with a systematic, step-by-step method for elevating your Twitter usage to a major strategic component of your business success.
  2. Trajectory - To teach you the fundamentals of Trajectorya concept that will make your Twitter following grow as never before. And importantly, to provide you with a proven method for measuring your success and predicting your results.
  3. Amorphous Marketing - To teach you the fundamentals of Amorphous Marketing, a customer-centric concept that places the wants and needs of your customer ahead of your own.
  4. Critical Mass – To teach you the fundamentals of Critical Mass, a concept borrowed from nuclear fission that will revolutionize your approach to strategy, encourage you during the slow periods, and give you demonstrable evidence that you are on the right track. It’s a proprietary process that will accelerate your success and embolden you to do more.
  5. Escape Velocity - To teach you the fundamentals of Escape Velocity, a concept that when applied catapults your efforts into a sustained upward momentum.
  6. Trajectory Selling – To teach you the fundamentals of Trajectory Selling, a new and exciting method of accomplishing profitable sales without distracting you from your Social Media growth.
  7. New Technology - To prepare you for the emergence of new technology — as strategies, tools, techniques and Social Media venues inevitably evolve.
  8. Results - And most importantly, to propel you from wherever you find yourself today — toward the tomorrow you want for you and your business.

 

The New Marketing ModelThe New Marketing Model

Social Media has turned traditional marketing on its head.  In many ways, it is this notion that is most transformative.

Social Media is about trust, not marketing gimmicks.  It is about conversations, not sales pitches.  It is about enduring relationships, mutual respect and service.

By far the most common mistake made by Social Media novitiates and seasoned marketing professionals alike, is the reluctance to postpone selling until the proper time and the desire to turn followers into buyers too early.

For all of these reasons and many more, the sales process must begin after all of the preliminaries are in place.

 

This is What Success Will Look Like

This is a book about hard work, perseverance and accomplishment.  It is a book about overcoming challenges and marshaling commitment.  It is a book that promises results for your business — in the present and future.   The principles you will learn in these pages will make you successful today — plus agile, knowledgeable and fully prepared for whatever comes next.

And along the way — as you find your perfect trajectory – this is what success will look like.

It will be a proud moment.

 

Availability

Trajectory is being published in January, 2012.

Published price as an eBook, $24.95.

66 Chapters, 410 pages.

Top 7 Reasons for Lackluster Social Media Results

According to an important study of the largest 100 companies in the Fortune Global 500 index, conducted by the Altimeter Group, 79% of corporations have undertaken Social Media efforts.¹  Unfortunately, with a few notable exceptions, results so far have been lackluster.

(Click here to download the study).

The purpose of this article is to discuss the root causes of Social Media under-performance, and to suggest alternatives with a better chance of success.

Context:  The language of American business has changed.  Social Media has become the new venue for discourse, and all companies must adapt or settle for unpleasant results.

For this adaptation to be effective, however, sound business principles must be applied in addition to new technology tools and techniques.

Despite the rocketing upswing of Social Media activity, the more things change, the more they remain the same.  In other words, despite the changes, businesses must continue to follow the success formulas of the past, augmenting them but not replacing them with Social Media.

The Top 7 Reasons for Lackluster Social Media Results:

  1. Existing company cultures resist change:   Change is never easy.  All businesses have their own idiosyncratic cultures, and injecting Social Media ideas into pre-existing operational systems can be a source of friction.  Not unlike the paradigm shift that occurred with the advent of corporate websites twenty years ago, Social Media faces a series of daunting challenges from the very management that stand to benefit most.  Management conversations are peppered with comments like … “It’s just a fad, and it will pass.”  “Will it actually work?”  “How much is this going to cost?”  “Yeah, but will it sell cars?”  Above all else, for Social Media to succeed, it must secure complete buy-in from all levels of the company.  Like all emerging strategies, there are risks that must be embraced and opportunities that must be fully realized.  The companies that will excel on this new playing field will be managed by forward-thinking, social media educated, and fully engaged professionals, who understand that all selling must be preceded by a new form of conversation with their customers.  There are no short-cuts in Social Media: It requires creativity, perseverance and hard work.
  2. Return on Social Media investment (ROI) is difficult to quantify: By it’s very nature, Social Media defies quantification using traditional approaches.  Gone are the days when simple business math, (ROI = Gains from the investment – the cost of the investment, divided by the cost), can be predictably applied.  There are simply too many diverse, and heretofore non-existent variables.  How much is a Twitter follower worth, before he buys?  How do you quantify the improved customer service that results from successful Social Media?  Far from outmoded, ROI analysis must now accommodate, or at least recognize new and arcane formulas like the Klout Score, Retweet Rank, Twitter Grader, Tweet Level and Twitalyzer Score, in addition to the Follower and Following count. These formulas did not even exist when most MBA’s graduated, but today they represent the coin-of-the-realm in new media.
  3. Resources for a new strategy are often limited: For the reasons noted above, and for countless others, the resources earmarked for Social Media are too meager.  Twitter campaigns are a case-in-point:  They are tainted by the false beliefs that (a) Twitter has few business applications, (b) that Twitter users are only interested in mundane references to “where they went for lunch”, (c) that Twitter expertise is a skill enjoyed by every unemployed college student, and (d) that the science and art of Social Media strategy are somehow lesser disciplines than traditional sales and marketing.  As a result, proper funding in all but the most enlightened, socially savvy companies is in very short supply.  Time will show that this short-sighted funding approach, similar in degree and results to hiring your cousin to design your website years ago, is a failed strategy.
  4. Technology changes constantly: The technology, methods, tools and related skills of effective Social Media, all change at the speed of light.  To be efficient, the Social Media Strategist must reside at the edge of innovation.  Today’s approaches become outdated before the ink is dry on the latest consulting agreement.  To keep pace, companies must be constantly vigilant, trying new approaches as they become available.
  5. Social Media Strategists are resented or envied: There is an interesting paradox that underlies this issue.  As Social Media is newly adopted in a company, the Social Media Strategist is first met with skepticism if not outright disdain by his fellow managers, but should his efforts pay off, the old adversaries become adherents, wishing to be supported in their newly discovered Social Media requirements.  Social Media has given new life to the idea that “Failure is an orphan, but success has a thousand fathers.”  The upshot, all to often, is that the failing strategist finds his employment imperiled and the successful strategist leaves the company for a position where he is better appreciated and compensated.
  6. Once successful, the demand for support outstrips available resources: The corollary to the item above, is that Social Media success results in two pressing difficulties.  First, demands for Social Media support within the company increase exponentially, and second, a newly engaged customer base demands even more attention.  These changes are abrupt and are seldom met with increased funding.  Taken together, these results compound already scarce resources, and can easily wrench defeat from the jaws of victory.
  7. Management fails to elevate the Social Media Strategist to C-Level: In my professional view, seasoned by decades of online and offline experience, this final shortcoming is the most telling.  If it is true that Social Media is destined to permanently change the way the world does business, then it is equally true that the successful Social Media strategist should be an integral participant in company operations at the highest corporate level.  Political turf wars notwithstanding, his input should be a major component of all company decisions, both strategic and tactical.  This pivotal function should not be relegated to the communications, customer support or marketing departments, but should instead have a place at the C-level table.

¹Altimeter Group, Career Path of the Social Media Strategist, November 10, 2010

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Learn Continually, or Fail Ultimately.

For those of us who can remember a time when the World Wide Web was a new concept, the Internet once seemed adventurous and exciting.

Not much was at stake in those days.  Businesses saw a potential new marketplace and society embraced a new pastime.  We became a culture devoted to distance learning at one extreme, and online dating at the other.  To some, the Internet seemed at best trivial, and at worst frivolous.  Internet-capable computers were as scarce in the offices of Congress as taxis on a rainy night in New York City.

Today we agree that the Internet has changed the world as we knew it, and that those days are over.  With leadership having been transferred to a new generation of courageous young men and women, born in an era when computers became ubiquitous,  if we hope to progress we must continue to learn.  Not just as business people, but as citizens and members of the human family.  It is our obligation and our duty.

Abraham Lincoln once remarked:  “I don’t think much of a man who is not wiser today than he was yesterday.”  When our country was in its infancy, many of our forbears studied by the light of their fireplace if they were fortunate, and a lone candle if they were not.  By contrast, our search for intellectual growth requires much less rigor today.  Unreliable candlelight has been replaced by perpetual monitor glow, and the endless hours in front of a burning fire have been replaced by information delivered at the speed of light.  With this vast improvement in technology comes an escalating requirement for dedication and seriousness of purpose.  We must not squander the enormous advantage we have been given.

America’s obligation in the information age is to never stop learning.  We must stay curious, interested, and intellectually hungry.  We must remain committed to broadening, deepening and sharpening our skills and knowledge.  In an era of terrorist attacks and ecological calamities, the fate of an entire generation may depend upon our ability to harness the enormous power and incredible speed of the Internet.  We must marshal that power, and use it for good.

Lincoln’s world may have been simple compared to ours, but his regard for learning cannot be questioned. Without intellectual growth we cannot hope to survive as an economy or as a nation.  When our best efforts cannot stop a catastrophic oil leak from destroying a major part of our ecology, it is a clarion call to all of us:  Learn continually, or fail ultimately.






The New Uncharted Territory

ScottatFord

Scott Monty at Ford

CONGRATULATIONS:  Jericho Technology would like to send this well-deserved accolade to Scott Monty at Ford Motor Company.   He is a man whose time has come.

THE OLD DAYS:  Some of us remember the day when major U.S. companies thought the burgeoning Internet was a fad, soon to go the way of the Hula Hoop.

Can you remember those dark days presenting the exciting news of Internet business, sitting opposite a Fortune 500 executive in his mahogany Board Room, and watching with chagrin as his eyes glazed over?  I certainly can.  Well, I don’t know how many Hula Hoops remain in museums and private collections, but the Internet is now more than ubiquitous, having fundamentally changed the culture worldwide.  It will never be the same again.

In today’s world, Social Media has become the new uncharted territory, and men like Scott Monty, encouraged by CEO’s like Alan Mulally, are charting a new and exciting course.  Those of us who make our living leading wagon trains across this new expanse of knowledge and vision, owe a debt of gratitude to men like Scott Monty and his boss for making our trek just a bit easier and more productive.

Please read the following article from Scott, and visit his blog to watch and appreciate Mr. Mulally’s words.  It will be time well spent.

Thursday, March 18, 2010

The Role of Leadership in Social Media

We often hear of social media being equated with tools and platforms. But it’s really much more than that.

If you’re adopting these technologies and behaviors at your company, it’s not about the shiny new toys. It’s fundamentally about culture change. And that type of transformational change – which may include updating business practices – must come from the top. But more than a top-down dictum, it’s got to be part of leadership.

I’ve previously discussed leadership here – in particular the leadership from Ford’s CEO Alan Mulally, who really gets social media. He promotes a culture of transparency and openness that is completely aligned with the way we’re trying to engage with consumers online and think about how we do business. Consistency of purpose and of message is key.

The Washington Post’s “On Leadership” feature recently did a two-part interview with Alan that captures some of the thinking behind what makes this major culture change at Ford such a success. I thought it was valuable to share these videos with you, since there are broader business lessons here that any marketing, communications or social media professional should understand.

Alan Mulally on catching mistakes

Transcript available here.

Alan Mulally on the “liberating clarity” of his mission

Transcript available here.

This kind of thinking and laser-like focus on our plan is one of the things that continues to set Ford apart. In social media as well as in the industry.

Twitter: Myths and Opportunities (Part 1)

Myths & Opportunities

Myths & Opportunities

Part 1 of 6:

In our previous post, “TwitterTown USA – Is It Worth The Trip?” we presented two cogent articles, both from the Harvard Business Review, that argued both sides of the viability questions regarding Twitter.  Both articles have there merits, but our opinion, and more importantly the strategy we believe springs from it, are worthy of exploration.

Basically, the questions surrounding  Twitter as a business strategy, both in these articles and in others we have carefully reviewed, fall into six categories which will be the subject of this, and our next five posts on the Jericho Blog.  Let’s take a look at the first “Myth and Opportunity” from this series:

  1. Myth:  Businesses (at least successful ones) are too busy to bother with Twitter.
  2. Opportunity:  While this is certainly true in many cases, there is growing evidence that Twitter is being adopted by all types of successful businesses and even municipalities.  Here are just a few examples, both small and large, that have made the press recently:
    • Naked Pizza (as reported by TechhCrunch), a uniquely healthy pizza joint in New Orleans, has replaced its “call for delivery” billboard in favor of  its Twitter handle. The restaurant now features a large Twitter bird above its storefront, inviting passersby to follow ‘NAKEDpizza‘ for special deals.  One day in April of 2009 Naked Pizza tested out the value of using Twitter and posted a special on Twitter.  This Tweet on Twitter brought in 15% of the business for that day.
    • Dell Computer has taken enormous advantage of Twitter (follow their Twitter account), and is one company that has empirical data to prove it.  Dell has over 65 corporate Twitter accounts and the Dell Outlet account is credited for bringing in over $3 million in sales.  Dell has well over 400,000 followers currently on Twitter between all accounts.
    • Southwest Airlines is doing a superb job of monetizing Twitter.  On Twitter (follow their Twitter account) they currently have over 574,000 followers.  In addition to being on Twitter Southwest is also on Facebook, flickr, Linkedin and YouTube and takes oride in its company blog at www.blogsouthwest.com.
    • CoffeeGrounds, a coffee house in Houston Texas (follow their Twitter account) started coffee history when their operations manager was intrigued by Twitter and shortly had a following of over 1,000.  Today CoffeeGrounds takes orders over Twitter, hosts “Tweetups” that produce many new customers as well as substantial business. and has over 8,000 followers.
    • The City of Arvada Colorado has increased the ways it communicates with current residents as well as future residents.  This has helped build the city’s image and reputation. They are blogging (Inside the Center), Microblogging with Twitter (follow their Twitter account), are using video (see their YouTube account) as well as sharing photos (see Flickr photostream) and even have a fan page set up on Facebook (see their Facebook fan page).

    These are just a few of the most recent examples that tell the same story: Twitter is the newest phenomenon birthed by the Social Media explosion, and is neither a fad or a foible. It is a viable strategy and should take its rightful place in today’s business arsenal.

TwitterTown USA – Is It Worth The Trip?

Twittertown or Bust

Imagine traveling across the plains in a Conestoga Wagon, en route to the imaginary settlement of  TwitterTown USA, circa 1860.  You’re heading off into unknown territory so you have no way of knowing what to expect, but you are optimistic about the future and excited about the new adventure.

Such is the experience of many of Jericho’s clients as they take the trip to Twitter for the first time.

We are often asked questions like “What will it be like when we get there?  Is it worth the trip?

There are two schools of thought, both of which have some truth in them.

The first suggests that Twitter is the entrance to a whole new world, filled with fellow travelers, opportunities to start a new or better business, and promising unlimited potential.

A second opinion, however, argues that it is a waste of time and that when you arrive there will be few fellow travelers, little opportunity for business, and meager potential.

What is the real story?

Since our primary concern is available business opportunities for our clients, here are two radically different points of view published this year, from no lesser an authority than the Harvard Business Review.

We have quoted them both in there entirety, highlighting the key points.

Also, please review Jericho’s take on all of this.

Here are the articles:

by John Sviokla The Near Futurist
Chris Curran co-authored this post.

Twitter: A Marketer’s Duct Tape

12:20 PM Thursday April 9, 2009

Duct tape is universally useful because it is incredibly simple, almost infinitely flexible, easily available, and cheap. Twitter shares all these attributes. Just like duct tape can be used to repair a chair or make an artificial flower, twitter is a means of communication that can be layered over anything and everything.

By now, most of us are familiar with Twitter and its 140-character long tweets. Anyone can use the web and their phone to both send and receive tweets for free. It enables people to send messages directly to one person, groups to self-form, or to send a tweet to everyone who follows you. While some people only follow a few dozen compatriots, Guy Kawasaki follows over 100,000 people and has almost 100,000 followers, as well as creating (with some help) over 28,000 tweets. As a pundit, Guy is using Twitter to build an ongoing audience. By way of comparison, the Boston Globe had a circulation in 2008 of about 350,000 — which is falling at a rate of 8-9% per year.

But Twitter can do so much more. As Chris pointed out on his blog, the range of applications is spectacular, from providing truly instant online commentary for any off-line event, to the visualization of Super Bowl tweets developed by the New York Times, to Pepsi’s integration of Twitter with geographic information at the spectacularly popular South by Southwest festival, to Whole Foods tweeting recipes. Almost every major media outlet is tweeting, the Apple App Store has over 100 Twitter applications, and there are over 100 other free tools that have already bubbled up.

How did this seemingly trivial application created in two weeks by Jack Dorsey back in March 2006 as a way for him to know what his friends were doing grow into this global phenomenon? We think it is because of three critical things: first, the design. Twitter’s design is simple, modular, scalable and cross-platform. Instant messaging used to be a youth-dominated phenomenon, but just walk into any business meeting and think about how similar tweeting is to BlackBerry-ing. As social animals, we humans are addicted to communication and understanding how our social group is acting and thinking. In business this is very practical — and in social settings, it is very entertaining.

Second, Twitter has an open technical architecture. As Chris has pointed out, it is an example of an application that sits “in the cloud” and is available everywhere. The interfaces to the capability are simple and well defined in their Applications Programming Interface (API), which makes it easy to plug into their messaging capability.

Third, and perhaps most importantly, it is very easy for people to join, and to self-organize around topics, companies, individuals, and events. In this sense it is an incredibly “democratic” medium — with all the control at the ends of the network. Our Diamond Fellow David Reed wrote in the Harvard Business Review many years ago about the power of self-forming networks, so potent because of their innate flexibility.

Of course there are Twitter doubters, and everything goes through a hype cycle — but the idea of self-organized, peer-to-peer, persistent communication, at almost zero cost, is powerful for coordination and communication alike.

Twitter is (and can become) so many things, that we suggest three questions for marketers to think about — but they are only a start:

  1. What are people saying about my brand? There are many tools that can help you track how people are talking about your company, customer complaints, or other issues your customers are thinking about.
  2. How can I connect and build a direct communication between my firm and all the customers who want to follow our tweets — on their phone, computer, or other device? There is no downside, as long as you put thoughtful effort behind the initiative.
  3. What capabilities should my firm have so that we can use the right tools to track topics and conversations being tweeted about in my industry, product or service area, and target market?

We believe — as other pundits have pointed out — that this current iteration of the internet is becoming increasingly real-time, populated by many mini-applications like Twitter that we’ll be able to cobble together to create functionality. Marketing and sales have always been about communication, references, and word of mouth, and Twitter turbo-charges that age-old human activity.

We believe that the new “links” that Twitter creates with its tweets, among and between people and groups, will someday be mined for superior search and attention management — just the way Google uses page links to power its search algorithm today. It is only a matter of time before Google or Microsoft buys Twitter and integrates the functionality into their platform, and tweeting becomes part of how every company communicates and markets. Starting now will give you a jump on your competition.

by Tom Davenport 

Is Twitter for Serious Marketers?

11:38 AM Thursday April 9, 2009

A few months ago I was speaking at a marketing conference, and after I spoke on marketing analytics, there was a panel on social media. Larry Weber, who started and then sold a very successful PR firm (and who is on Babson’s Board of Trustees), was asked whether there was a role for analytics in social media.

“Frankly, I’m tired of analytics,” he said. “I got into social media in part to get away from analytics.” Well, honesty is good, but I didn’t see then — and don’t now — how you can do serious marketing through any medium without metrics and analysis. Twitter and other social media may be fun, but are they really serious marketing tools?

I thought of this again recently while grading some of my MBA students’ papers about an IT strategy for Welch’s, the grape juice people. A couple of the student groups suggested that Welch’s should embark upon a Twitter initiative. Okay, they get a point or two for being au courant. And to the students’ credit, most suggested that it was a low-risk, low-return marketing approach. Still, I couldn’t imagine which customers would decide to follow Welch’s tweets about its grape juice and other associated products. The busy moms who form Welch’s core customers? I don’t think so.

Do serious marketers spend a lot of time and energy on Twitter campaigns? I doubt it. Sure, go ahead and play around with it — it doesn’t cost much. But I defy you to do serious brand management in 140-character messages. I defy you to prove that Twitter users are your typical customer — unless you sell bubble tea or something similar — or that their tweets are a true reflection of their relationship with your company.

Let’s face it — Twitter is a fad. It has all the attributes of a fad, including the one that people like me don’t get its appeal. It has risen quickly and it will fall quickly. It’s this year’s Second Life — which, you may have noticed, nobody is talking much about anymore. One Daily Telegraph article that did talk about it noted, “While the site is still beloved by geeks and the socially awkward, Deloitte’s director of technology research, Paul Lee, says it has been “virtually abandoned” by “normal” people and businesses.” Ouch!

I had a conversation with an influential business editor the other day that confirmed some of my predilections about Twitter. He said he was “unfollowing” (defollowing?) those who tweet a lot — “It’s just become a burden to read them,” he said. I, who issue nary a tweet, am clearly sitting in the catbird seat. You have to wonder about a technology when those who use it aggressively are shunned.

I‘m not as negative about the business and marketing potential of some other social media. For example, because Facebook and MySpace offer the promise of monetizing social networks — though they haven’t done so yet, to my mind — they are not to be easily dismissed. And wikis clearly have some value, or Wikipedia wouldn’t be so useful. Yet I haven’t seen too many wiki success stories within firms, and the ones that do have value don’t involve marketing. One smart knowledge manager, Sukumar Rajagopal at Cognizant, told me that he thought successful wikis within companies required that participants in them have strong network ties, and that’s not always easy to orchestrate. Another pharma executive who had experimented with them suggested that they require substantial human curation (facilitation and editing) to be successful — which, come to think of it, Wikipedia does too.

One conclusion I’ve come to is that we should unbundle the concept of “social media,” because some of its components are much more useful than others in a business and marketing context. Facebook? I suspect it faces prosperity, over time. Second Life? On life support. Twitter? In the long run, not worth a tweet.

What do you think? I’d love to hear your thoughts, but please restrict them to more than 140 characters.

Click here to read Jericho’s take on Twitter.