The 7 Indispensable Links to Twitter Success

Indispensable Links to Success

This is Chapter 56 of the forthcoming book, Trajectory.  It is the last chapter that will be made available prior to publication later this month.

Indispensable Links to Twitter Success

There are seven indispensable links between a desire for Twitter accomplishment and actually accomplishing unbridled successand the chain between them is only as strong as its weakest link.

As you begin any Twitter campaign, and as you work it daily, keep these seven ideas paramount in your mind.

  1. Tweet Substance, Not Sales:  The first and foremost link to Twitter Success is that you must tweet substance and not sales.  This one link – if weak – will guarantee failure.  More than any other mistake, the belief that you can tweet incessantly about your products and services without diminishing otherwise useful Twitter activity is wrong-minded and foolhardy.  There will be plenty of time for sales activity later when it is appropriate, but if you try to sell too early all your effort will be wasted.
  2. Tweet on Target:  If you follow the Trajectory Formula carefully, you will have a coherent strategy in place before you begin to tweet.  You will have assembled a Twitter following from your target market.  And you will know precisely what they want and need.  Now that you have done all these things right, the next link in the chain is to Tweet on Target.  Simply stated, this means that you will tweet an engaging combination of original articles — and the recommended articles of others – that target with precision the wants and needs you have previously identified.  In every case, remember that you are writing for them, not yourself. 
  3. Tweet Copiously:  Your tweets should be plentiful in number, full of thought and exuberant in expression.  You can’t do that in the limited space Twitter allows, so your tweets need to be signposts, directing your followers either to full articles you have written or similar articles written by others.  Forget Twitter’s genesis as a “what are you doing now” banality, and turn it into something much more.  By tweeting copiously, you will set your brand apart.
  4. Tweet Deferentially: Your followers deserve polite respect and courtesy.  The practical implication of tweeting deferentially is that, among other things, you must value their time and attention.  You must provide a quantity of useful information, without deluging their Twitter stream.  Since you are tweeting in large numbers, how do you avoid drowning their Twitter stream?  The answer is BufferApp.com; a website that schedule’s your Tweets throughout the day.  Tweeting deferentially has an added advantage.  By scheduling with care, you can accommodate different subsets of your market, in different countries worldwide; expand your activities to 24 hours per day; and maximize the return on your time investment.
  5. Tweet Consistently:  As will be discussed later in Chapter 65, consistency is perhaps the most important link in the chain of Twitter Success.  Presuming that you are following all of the elements of the Trajectory Formula, doing so inconsistently will minimize if not destroy your work.  Particularly during the period when you are building Critical Mass and Escape Velocity, you must be consistent.  Early in the campaign you will establish your daily routine – a routine your followers will come to expect – and you must maintain it.  Yes, that means working every day, at least for a period of sustained effort.  The mathematically precise upward trajectory we have discussed earlier is only possible if it is undergirded by consistency.
  6. Tweet Systematically:  At the beginning, when you are trying to remember the daily steps to take, building a Twitter following will seem arduous.  At times it will be frustrating and you will wonder if all the effort is worth it.  Just keep doing it — precisely the way I recommend — and soon it will become systematic.  That does not mean it will ever be mindless – everything you do from now on will be professional and painstaking – but it will require less intensity and mental energy than writing blog articles, for example, and completing your daily schedule will seem relaxing by comparison. 
  7. Tweet Tirelessly:  Finally, the last link in the chain of Twitter Success is that you must be tireless.  By this time, I have certainly warned you sufficiently that Social Media is simple, but it isn’t easy.  It is crucial to remember that all of this effort is building very significant value into your business.  Keep pushing yourself.  Never give up.  Every day in which you expend maximum effort, is one day less until you realize the comfort and security that tireless effort promises. 

 

Trajectory Chapter 1 – “The Perfect Trajectory”

Trajectory - Twitter EditionChapter 1 – The Perfect Trajectory

The Perfect Trajectory

Many years ago, I was invited by NASA to the launch of the Space Shuttle.

I stood mesmerized in the early morning Florida sunshine as the ground shook, the engines roared and the calm blue sky was filled with the amazing spectacle of the enormous vehicle as it rose into space along its perfect trajectory.

For the first few seconds after being released from the launch pad, it hung slowly in the air as if being held by an invisible hand.

And then at the precise moment, to the growing cheers of the awestruck crowd, it lifted majestically into the clouds, tilted slightly to the right and then finding its trajectory blasted into the future.

I was struck at that moment by the realization that hundreds of scientists, engineers and astronauts had spent countless hours planning, managing and executing this breathtaking event – and now with a colossal thrust of energy all their efforts were paying off.

Perfect trajectories are not accidental.  They require tremendous knowledge, painstaking effort and total commitment.  They require consummate professionalism, careful planning and years of hard work.  But when that magical moment occurs and the Shuttle blasts toward its orbit — it seems unstoppable.

 

From Space to Social Media

Trajectory is an uncommon word in business.  It normally suggests the surge of a missile as it rockets into orbit, the dramatic arc of a forward pass in the NFL, or the exciting upward mobility of your career path as you climb the ladder of success.

In this instance, Trajectory is the powerful upward momentum of Social Media when strategy, management and execution are joined in the perfect combination.

Trajectory is the predictable path to profitable results after a period of sustained effort.  It will start slowly, but when everything comes together it will seem unstoppable as well.

 

EntrepreneursWho is this Book Intended For?

The short answer is: Doers, practitioners and power users — especially overburdened entrepreneurs – who despite their daily stress believe as I do, that Twitter can have a major impact on their businesses. They know they should embrace Social Media, but have difficulty finding the time, the energy or the skills to make it happen.

Specifically, this book is intended for anyone who wants to know the secrets of Social Media success, particularly with Twitter — and anyone who wants to know how to achieve significant, sustainable and lasting results.

 

The Key to SuccessEntrepreneurs:  This Book is For You

If you are an entrepreneur, I am especially eager to help you.  You have chosen to be the vanguard of job creation and the financial backbone of the economy. You have invested your time, skills and resources in a dream and no one is paying your bills except you.

You have unique needs and specific wants, that as your fellow entrepreneur I fully understand.

You have no interest in theory — and you can’t afford the luxury of time required for getting up to speed. You have neither the stamina nor the inclination for trial and error. You can’t afford a Social Media Department, or even a Social Media assistant.

Finally, and most importantly, you want to know how one motivated individual, with the required professional aptitude, can do all of this alone without staff and without significant resources.

In short, it’s just you — but with the help of Trajectory you are enough.

 

Why Should You Listen to Me?

In decades of professional experience, I have been a corporate officer of a multibillon dollar corporation with a multimillion dollar marketing budget and an entrepreneur working 16 hours per day to maximize my business.

I am a professional strategist, manager and a specialist in effective and efficient execution — with over twenty years of successful online business under my belt.

When I began the Twitter campaign that forms the basis of this book, I made a conscious decision to do all of the work myself. That means everything — from website design to full Twitter implementation; from Tweeting dozens of times per day to writing 152 articles in the first year alone.

When I offer suggestions, they are proven ones. When I warn about mistakes, it’s only because I have made them myself.

I knew that to be credible in my argument that beleaguered entrepreneurs could face this task alone — I would need tangible, empirical data to prove my case. This book is my evidence.

I am willing, able and prepared to share my results with you, and I am enthusiastic about teaching you everything I know.

That’s why I have written this book. I have written it for you.

 

Why Twitter?Why Twitter?

Why should you invest your time and energy in building a Twitter following?

Since Trajectory is all about results, I’ll cut to the chase.

Twitter is becoming a hugely profitable way to do business.

Building a substantial, loyal and engaged Twitter following for your company is the key to immense financial gains in the future.

Don’t take my word for it, just consider for a moment where the smart money is going.   According to Adam Bain, Twitter’s director of revenue, Promoted Tweets that initially went on sale to big advertisers for $25,000 — are now selling for $125,000 per day.

That is a staggering financial result for a company, and a Social Media process, that was considered a foolish waste of time by most businesses just a few short years ago.

Bain pointed out in a recent interview that Twitter’s Promoted Accounts allow advertisers to pay per follower.

The going rate is $4 per follower.

He stated, “Paying $4 for a follower is a pittance because the ROI is insane. Because once they have a follower, they can keep marketing to that guy as many times as they want …”

Is it any wonder that successful brands like Toyota, Papa John’s Pizza, Nissan and JetBlue Airlines keep coming back for more?

There is even a pending court case in California that is valuing Twitter followers at $2.50 per month each.  With an engaged Twitter following of 70,000 individuals, that’s a company asset of $2.1 million.

You can easily do the math.

 

 Twitter for Business is Simple – But It Isn’t Easy

Like the game of chess — that can be learned in an afternoon but requires hard work and sustained effort for many years to master – Twitter usage for business is simple but it isn’t easy.   I mention this early, in case you may be under the impression that a quick read and a little effort will make this happen.  It won’t.  In fact, you will learn as you become familiar with the Trajectory Formula that you are about to undertake a challenge as difficult as it is important to your business success.

Don’t underestimate this challenge, or the valuable results its successful completion will ensure.  Be prepared for a sustained period of hard work.

 

Actual Twitter Trajectory

Twitter Results

The above graph represents my actual Twitter results over the first year of the campaign. I began with zero followers in April 2010, and by August 1, 2010 had 6,936 highly engaged Twitter followers. Over the next 12 months, over 52,000 individuals had chosen to follow me. The growth had been steady and predictable, and the purpose of this book is to explain precisely how I caused that to happen.

Current Twitter Trajectory

This same dramatic Twitter growth has continued to the present, passing the 65,000 follower benchmark in the first week of December, 2011.

This sustained and predictable growth is the essence – and the driving force — behind Trajectory.

 

Twitter is One Cog in the MachineA Cautionary Note about Twitter Followers

It is often said, and justifiably so, that simply amassing followers will not accomplish much. This statement is absolutely true. If Social Media success were that easy, there would be no point in writing this book and no point in purchasing it, for that matter. It would be a wasteful exercise for both of us.

Amassing a significant Twitter following is merely an important cog in a very complex machine.  It is the driving force – but not the final destination.

The balance of this book will explain in exhaustive detail how to turn this sustained effort into a financial triumph.

 

What Will You Learn by Reading Trajectory?

What will you learn?

Laura Fitton, one of the brightest Social Media personalities and thinkers working today, wrote an excellent book entitled Twitter for Dummies that dealt with the basics, and did so very well.

Trajectory, however, is not Twitter for Dummies

  1. Trajectory is an advanced approach to doing business with Twitter, beginning from a place that assumes you know most of the basics.
  2. Trajectory assumes that you – or someone you know — may have attempted to use Twitter for business purposes but with less than stellar results.
  3. For this reason, Trajectory starts where other books leave off:  A guaranteed sequence leading to results.
  4. Trajectory is not a path to experimentation, or testing, or theory – it is a path to whatever results you have determined to be strategically most important to your business.
As you read this book, you will learn:
  1. Strategy, tactics, management and execution.
  2. How to identify, locate and capture your audience.
  3. The importance of online influence and you will learn how to achieve it.
  4. How to become proficient in the use of appropriate software and external websites that will make your job easier and more efficient.
  5. How to become a world-class multitasker.
  6. How to engage your followers, maintain their interest and gradually move them toward a mutually beneficial business relationship.
  7. How to write blog articles that will be widely appreciated.
  8. How to sell — without really selling.
The E13 Social Media Strategy
  1. You will learn and apply the E13 Social Media Strategy to all of your business efforts.
  2. The E13 Strategy is a sophisticated process for transforming your business into a profitable and results-oriented Social Media powerhouse, not a company that merely dabbles in Social Media as an experiment.
  3. Properly implemented it will impact all aspects of your enterprise.
  4. It is a macro-level series of 13 concepts – a look down at your business from 30,000 feet – that provides an intelligent complement to all of the other components of Trajectory.
The Trajectory Formula
  1. You will learn and apply all of the elements of the Trajectory Formula — which will launch your Social Media business – making it a juggernaut within your industry.
The Launch Sequence
  1. You will learn to use the Launch Sequence to combine all of these new talents into a profitable whole.

 

Demonstrable Value

You will learn that the most significant and earliest Social Media outcome is demonstrable value.  It is value that you can see and feel; value you can quantify; value that will predictably turn into cash and ring the cash register — and before that — value that adds to the assets of the company.

Based upon a case being decided in the federal court in California, demonstrable value alone can improve your company assets by hundreds of thousands, if not millions of dollars.

In short, you will not simply amass a significant Twitter following — you will learn how to make it a mainstay of your online enterprise. You will learn that every hour you expend in building your Trajectory will pay off

You will learn to appreciate your followers and treat them with the dignity they deserve.

And you will learn how to absorb them into a well-tooled, interconnected mechanism that will prosper your business.

 

How Trajectory is Organized

The infographic below illustrates in detail how Trajectory is organized.

 

There are four major parts to Trajectory:

  1. The Launch SequenceThe Launch Sequence:  
    • An overview of the business implications that will arise as you make Social Media an integral part of your business.
    • Think of Launch Pad as the fundamental platform upon which all else will be based.
    • Why is Twitter the place to build your Social Media business?   Are there compelling reasons that might not be readily apparent?
    • What are the seven creative steps for building a new Twitter Strategy, and why are they crucial?
    • Why is it that Twitter has suffered from business neglect until recently, and what can we reasonably expect in the future?
  2.  The E13 Social Media Strategy:  
    • What is the E13 Social Media StrategyA combination of thirteen concepts, that when applied to everything you do will improve results.
    • Think of E13 as a checklist that you should apply against every new strategy, management approach and execution technique before it is formally put in place.
    • They are fine-tuning mechanisms that will improve profits, simplify scalability and encourage customer loyalty.
    • They will solidify your influence, expand your markets and help you compete.
    • Taken together, they will make an enormous difference in your business and greatly enhance your ability to run a lean, manageable and ultimately successful enterprise.
  3. What is the Trajectory FormulaThe Trajectory Formula:  
    • A precise combination of variables that when applied in order amplifies results.
    • Beginning with a comprehensive strategy, the formula requires a marketing discipline that concentrates on the wants and needs of the customer, builds a sizable Social Media following until critical mass is reached and explodes along a perfect trajectory toward sales and profits.
    • The Formula explains the proper design of your website and various Social Media outposts;
    • Explains the proper strategy and tactics for identifying, locating and accumulating highly targeted followers;
    • Explains how to development influence, how to multitask, how to forecast financial results and hot to achieve your company’s objectives;
    • Finally, the Formula will help you find answers to pivotal questions that can mean the difference between success and failure.
  4. The 8 Step Trajectory ProcessThe Trajectory Process:  
    • The Trajectory Process organizes everything you will learn in this book into a logical cycle, which may be repeated with predictable results.
    • There is a slightly different trajectory for each market, that you must determine in advance and then adhere to.  This is where you will be warned about some of the management pitfalls you should avoid.
    • Amorphous Marketing will identify important markets that might not be readily apparent.  You will learn the importance of brain mapping as a tool to choose among them. Innovators have had an impact on all burgeoning businesses.  This is where you will meet them.  The role of women in the world economy will be highlighted.
    • Critical Mass will differ from market-to-market, but in every case will be necessary to achieve Escape Velocity.  The Process will tell you when.
    • Trajectory Selling will provide you with step-by-step instructions on how to make Twitter the most valuable marketing component of your business.
    • The Process will keep you abreast of new technology and thought leadership in your industry.
    • And most importantly, if you follow the process you will achieve results.

Trajectory is Much More than a Book about Twitter

The crucial message I wish to convey at the beginning is that Trajectory is much more than a book about Twitter.  It is a compilation of everything you need to know to run a successful Social Media enterprise.  It is not a book of suggestions – it is a book overflowing with battle-tested, winning approaches – and with empirical evidence to back them up.  It is not centered on theory, but rather on predictable, measurable and profitable results.

What’s In It for You?

If you are looking for a Social Media get-rich-quick scheme, however, you have come to the wrong place.   If anything, this is a get-rich-slow formula.  But if you are willing to commit to a period of sustained effort, this book will show you exactly how to build an engaged Twitter following of 65,000 followers and more which will be the most significant asset in your business for many years to come. This is an immense asset that cannot be bought, only earned.

The Take-Aways

As noted above, Trajectory is a continuous process of eight steps.  As each step is described in this book, I hope to accomplish the following:

  1. Twitter – To provide you with a systematic, step-by-step method for elevating your Twitter usage to a major strategic component of your business success.
  2. Trajectory - To teach you the fundamentals of Trajectorya concept that will make your Twitter following grow as never before. And importantly, to provide you with a proven method for measuring your success and predicting your results.
  3. Amorphous Marketing - To teach you the fundamentals of Amorphous Marketing, a customer-centric concept that places the wants and needs of your customer ahead of your own.
  4. Critical Mass – To teach you the fundamentals of Critical Mass, a concept borrowed from nuclear fission that will revolutionize your approach to strategy, encourage you during the slow periods, and give you demonstrable evidence that you are on the right track. It’s a proprietary process that will accelerate your success and embolden you to do more.
  5. Escape Velocity - To teach you the fundamentals of Escape Velocity, a concept that when applied catapults your efforts into a sustained upward momentum.
  6. Trajectory Selling – To teach you the fundamentals of Trajectory Selling, a new and exciting method of accomplishing profitable sales without distracting you from your Social Media growth.
  7. New Technology - To prepare you for the emergence of new technology — as strategies, tools, techniques and Social Media venues inevitably evolve.
  8. Results - And most importantly, to propel you from wherever you find yourself today — toward the tomorrow you want for you and your business.

 

The New Marketing ModelThe New Marketing Model

Social Media has turned traditional marketing on its head.  In many ways, it is this notion that is most transformative.

Social Media is about trust, not marketing gimmicks.  It is about conversations, not sales pitches.  It is about enduring relationships, mutual respect and service.

By far the most common mistake made by Social Media novitiates and seasoned marketing professionals alike, is the reluctance to postpone selling until the proper time and the desire to turn followers into buyers too early.

For all of these reasons and many more, the sales process must begin after all of the preliminaries are in place.

 

This is What Success Will Look Like

This is a book about hard work, perseverance and accomplishment.  It is a book about overcoming challenges and marshaling commitment.  It is a book that promises results for your business — in the present and future.   The principles you will learn in these pages will make you successful today — plus agile, knowledgeable and fully prepared for whatever comes next.

And along the way — as you find your perfect trajectory – this is what success will look like.

It will be a proud moment.

 

Availability

Trajectory is being published in January, 2012.

Published price as an eBook, $24.95.

66 Chapters, 410 pages.

Learn Continually, or Fail Ultimately.

For those of us who can remember a time when the World Wide Web was a new concept, the Internet once seemed adventurous and exciting.

Not much was at stake in those days.  Businesses saw a potential new marketplace and society embraced a new pastime.  We became a culture devoted to distance learning at one extreme, and online dating at the other.  To some, the Internet seemed at best trivial, and at worst frivolous.  Internet-capable computers were as scarce in the offices of Congress as taxis on a rainy night in New York City.

Today we agree that the Internet has changed the world as we knew it, and that those days are over.  With leadership having been transferred to a new generation of courageous young men and women, born in an era when computers became ubiquitous,  if we hope to progress we must continue to learn.  Not just as business people, but as citizens and members of the human family.  It is our obligation and our duty.

Abraham Lincoln once remarked:  “I don’t think much of a man who is not wiser today than he was yesterday.”  When our country was in its infancy, many of our forbears studied by the light of their fireplace if they were fortunate, and a lone candle if they were not.  By contrast, our search for intellectual growth requires much less rigor today.  Unreliable candlelight has been replaced by perpetual monitor glow, and the endless hours in front of a burning fire have been replaced by information delivered at the speed of light.  With this vast improvement in technology comes an escalating requirement for dedication and seriousness of purpose.  We must not squander the enormous advantage we have been given.

America’s obligation in the information age is to never stop learning.  We must stay curious, interested, and intellectually hungry.  We must remain committed to broadening, deepening and sharpening our skills and knowledge.  In an era of terrorist attacks and ecological calamities, the fate of an entire generation may depend upon our ability to harness the enormous power and incredible speed of the Internet.  We must marshal that power, and use it for good.

Lincoln’s world may have been simple compared to ours, but his regard for learning cannot be questioned. Without intellectual growth we cannot hope to survive as an economy or as a nation.  When our best efforts cannot stop a catastrophic oil leak from destroying a major part of our ecology, it is a clarion call to all of us:  Learn continually, or fail ultimately.






The New Uncharted Territory

ScottatFord

Scott Monty at Ford

CONGRATULATIONS:  Jericho Technology would like to send this well-deserved accolade to Scott Monty at Ford Motor Company.   He is a man whose time has come.

THE OLD DAYS:  Some of us remember the day when major U.S. companies thought the burgeoning Internet was a fad, soon to go the way of the Hula Hoop.

Can you remember those dark days presenting the exciting news of Internet business, sitting opposite a Fortune 500 executive in his mahogany Board Room, and watching with chagrin as his eyes glazed over?  I certainly can.  Well, I don’t know how many Hula Hoops remain in museums and private collections, but the Internet is now more than ubiquitous, having fundamentally changed the culture worldwide.  It will never be the same again.

In today’s world, Social Media has become the new uncharted territory, and men like Scott Monty, encouraged by CEO’s like Alan Mulally, are charting a new and exciting course.  Those of us who make our living leading wagon trains across this new expanse of knowledge and vision, owe a debt of gratitude to men like Scott Monty and his boss for making our trek just a bit easier and more productive.

Please read the following article from Scott, and visit his blog to watch and appreciate Mr. Mulally’s words.  It will be time well spent.

Thursday, March 18, 2010

The Role of Leadership in Social Media

We often hear of social media being equated with tools and platforms. But it’s really much more than that.

If you’re adopting these technologies and behaviors at your company, it’s not about the shiny new toys. It’s fundamentally about culture change. And that type of transformational change – which may include updating business practices – must come from the top. But more than a top-down dictum, it’s got to be part of leadership.

I’ve previously discussed leadership here – in particular the leadership from Ford’s CEO Alan Mulally, who really gets social media. He promotes a culture of transparency and openness that is completely aligned with the way we’re trying to engage with consumers online and think about how we do business. Consistency of purpose and of message is key.

The Washington Post’s “On Leadership” feature recently did a two-part interview with Alan that captures some of the thinking behind what makes this major culture change at Ford such a success. I thought it was valuable to share these videos with you, since there are broader business lessons here that any marketing, communications or social media professional should understand.

Alan Mulally on catching mistakes

Transcript available here.

Alan Mulally on the “liberating clarity” of his mission

Transcript available here.

This kind of thinking and laser-like focus on our plan is one of the things that continues to set Ford apart. In social media as well as in the industry.

Twitter: Myths and Opportunities (Part 1)

Myths & Opportunities

Myths & Opportunities

Part 1 of 6:

In our previous post, “TwitterTown USA – Is It Worth The Trip?” we presented two cogent articles, both from the Harvard Business Review, that argued both sides of the viability questions regarding Twitter.  Both articles have there merits, but our opinion, and more importantly the strategy we believe springs from it, are worthy of exploration.

Basically, the questions surrounding  Twitter as a business strategy, both in these articles and in others we have carefully reviewed, fall into six categories which will be the subject of this, and our next five posts on the Jericho Blog.  Let’s take a look at the first “Myth and Opportunity” from this series:

  1. Myth:  Businesses (at least successful ones) are too busy to bother with Twitter.
  2. Opportunity:  While this is certainly true in many cases, there is growing evidence that Twitter is being adopted by all types of successful businesses and even municipalities.  Here are just a few examples, both small and large, that have made the press recently:
    • Naked Pizza (as reported by TechhCrunch), a uniquely healthy pizza joint in New Orleans, has replaced its “call for delivery” billboard in favor of  its Twitter handle. The restaurant now features a large Twitter bird above its storefront, inviting passersby to follow ‘NAKEDpizza‘ for special deals.  One day in April of 2009 Naked Pizza tested out the value of using Twitter and posted a special on Twitter.  This Tweet on Twitter brought in 15% of the business for that day.
    • Dell Computer has taken enormous advantage of Twitter (follow their Twitter account), and is one company that has empirical data to prove it.  Dell has over 65 corporate Twitter accounts and the Dell Outlet account is credited for bringing in over $3 million in sales.  Dell has well over 400,000 followers currently on Twitter between all accounts.
    • Southwest Airlines is doing a superb job of monetizing Twitter.  On Twitter (follow their Twitter account) they currently have over 574,000 followers.  In addition to being on Twitter Southwest is also on Facebook, flickr, Linkedin and YouTube and takes oride in its company blog at www.blogsouthwest.com.
    • CoffeeGrounds, a coffee house in Houston Texas (follow their Twitter account) started coffee history when their operations manager was intrigued by Twitter and shortly had a following of over 1,000.  Today CoffeeGrounds takes orders over Twitter, hosts “Tweetups” that produce many new customers as well as substantial business. and has over 8,000 followers.
    • The City of Arvada Colorado has increased the ways it communicates with current residents as well as future residents.  This has helped build the city’s image and reputation. They are blogging (Inside the Center), Microblogging with Twitter (follow their Twitter account), are using video (see their YouTube account) as well as sharing photos (see Flickr photostream) and even have a fan page set up on Facebook (see their Facebook fan page).

    These are just a few of the most recent examples that tell the same story: Twitter is the newest phenomenon birthed by the Social Media explosion, and is neither a fad or a foible. It is a viable strategy and should take its rightful place in today’s business arsenal.